Edit: I fell like I should specify that Blizzard refused to reset the Hub’s acct prior to the hack and stripped all of his gear and money off all of his toons (he was in Uld 25 gear). They then offered to give him the 80 blue starter package and 100 gold per character.
Well I’ve been feeling very blah and put off posting because I really didn’t want to give into the giant anti Blizzard rant building up within my soul, but I like my little slice of the webbysphere so you’ve been warned.
Blizzard just lost 1 customer. I’m sure they don’t care they lost this customer and are quite happy to count their money all the way to the bank and write this off as an acceptable loss. It however is not an acceptable loss for me.
The Hub had is account hacked while it was inactive. A damn near week after reporting this to Blizzard, the response was “Its your fault we don’t care your toon has gear.” All because he didn’t have an authenticator, which when he was actively playing was out of stock. Overall I felt the Hub’s reaction and reasoning was rather solid. But I’m biased so *Hands you a spoonful of salt”.
